Understanding Service Quality And Satisfaction In Education And Training Through The SERVQUAL Model: A Literature Review. seulanga, [S. l.], v. 4, n. 1, p. 16–27, 2025. DOI: 10.47655/seulanga.v4i1.220. Disponível em: https://seulanga.kemenag.go.id/index.php/journal/article/view/220. Acesso em: 2 aug. 2025.